Frequently Asked Questions
Here ae some common questions we know you would like to get into.
I'm Shalem Bot, How can I assist you?
FOR BUSINESS
FOR SHOPPER
FOR BUSINESS
How does it work?
Can I customize the payment plan?
Yes! Our mastermind allows you to tailor installment plans to your business & customer’s exact needs & preference complying accordingly with the laws & restrictions in your state. – coming soon
Can I change a customer’s billing date?
Certainly! Updating customers’ billing methods is a breeze with our user-friendly business or customer dashboard. Simply access the dashboard and make the necessary changes effortlessly, ensuring a seamless and hassle-free experience.
What do I do in case of a chargeback?
Our system is intelligently designed to gather all the necessary documents and generate professional responses for merchants in the chargeback center we created in our platform, significantly enhancing their chances of successfully resolving disputes. By streamlining the process and providing comprehensive support, we aim to maximize the likelihood of a favorable outcome. – Coming Soon
Can I use my current merchant account?
To ensure compatibility with our system, please reach out to us for an assessment of your merchant account. Our team will evaluate your account based on specific criteria to determine its suitability for integration with our system. Please don’t hesitate to contact us for further information.
How to open a merchant account?
Opening a merchant account with Shalem is a seamless process. Once you express interest in opening a merchant account, our dedicated merchant account manager will be there to assist you every step of the way. They will guide you through the necessary steps and requirements to get your account set up. Alternatively, if you prefer to use your existing or new Stripe account, our team can help you integrate it with Shalem for a smooth experience. We value your convenience and are committed to providing you with the support you need to start accepting payments seamlessly.
FOR SHOPPER
Are there any fees associated with using Shalem?
At Shalem, we do not charge shoppers any fees for using our platform. However, it’s important to note that the business you are buying from may charge a finance charge depending on your situation and the specific transaction. These charges are determined by the individual business, and we recommend contacting them directly for more information on any potential fees associated with your purchase. Our goal is to provide a seamless payment experience for both businesses and customers, and we strive to ensure transparency in all financial aspects of your transactions.
What if I can't make my payment on time?
We understand that unexpected financial situations can arise. If you are unable to make your payment on time, please contact the store’s sales representative as soon as possible to discuss your options.
Can I use Shalem on multiple devices?
Yes, you can access Shalem on any device with an internet connection, including your smartphone, tablet, laptop, or desktop computer.
What if I have bad credit?
At Shalem, we understand that many people struggle with poor credit. That’s why we have flexible underwriting standards and offer installment plans to borrowers with a range of credit scores.
How long does it take to get approved for a payment plan?
The approval process at Shalem is quick and easy. Once you’ve submitted your application, you can expect to receive a decision within just a few seconds.
Can I customize the payment plan?
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